Delivery & Returns – Designer Bathroom Store
At Designer Bathroom Store, we want your shopping experience to be simple, secure, and hassle-free. From reliable delivery to flexible returns, you can shop with confidence knowing we’ve got you covered
Delivery
Free Delivery
We’re pleased to offer free delivery on most products to the UK Mainland. Please note that certain fragile or made-to-order items, such as hot water cylinders, may incur delivery charges.
Working Days
All deliveries are made on working days (Monday to Friday), excluding weekends and public holidays.
Extra Charges
Deliveries to island areas may be subject to additional costs due to ferry or specialist transportation. This applies to locations such as:
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Scottish Highlands & Isles
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Isle of Wight
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Isle of Man
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Isles of Scilly
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Channel Isles
These charges are set by the carriers who handle delicate or oversized freight.
Pre-Orders
For items like hot water cylinders and other made-to-order products, we recommend placing a pre-order to avoid delays. In many cases, delivery may be faster than estimated. If you need your order urgently, our customer support team will be happy to assist in expediting delivery where possible.
Quality Assurance
We take great care to ensure your goods arrive in perfect condition. Our couriers use specialist methods to transport delicate bathroom products safely.
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Please inspect your items upon delivery before the driver leaves.
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If you notice any damage, sign for the delivery as “damaged”.
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If one item in your order is damaged, sign for the entire shipment as damaged to ensure proper documentation and a smooth claims process.
Returns
We understand that sometimes a product might not be quite right. That’s why we offer a 30-Day Returns Policy for peace of mind.
Easy & Flexible Service
As long as goods are returned unused and in the same condition as received, we’re happy to help with returns.
How to Return
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Email our Customer Support team at sales@designerbathroomstore.co.uk with your Order Reference Number.
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Please allow at least 1 working day for a response with return instructions.
For more information, please see our dedicated Returns & Refunds page.
Shop with Confidence
At Designer Bathroom Store, we’re committed to providing:
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Free UK Mainland delivery on most products
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Reliable and secure courier services
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Flexible pre-order options for specialist items
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A fair 30-day returns policy
Our friendly customer support team is always ready to help if you have any questions about delivery or returns.