We have added this section in response to the Distance Selling Regulations changes that have happened recently. The regulations cover distance contracts for goods and services made between suppliers and consumers. Advice for consumers can be found at Consumer Direct.
In order to ensure that you are eligible to enter into an agreement with us, you must fulfill the following criteria:
You must register by providing:
A binding contract is formed between you and www.designerbathstore.co.uk when you receive confirmation from us by e-mail, fax or other agreed means, letting you know that your order has been accepted.
By ticking the terms and conditions box on the order completion pages, you acknowledge that these terms have been provided to you prior to completion of your order and that you accept them in full. This complies with the Consumer Protection (Distance Selling) Regulations 2000 Goods. If you do not accept these conditions, do not complete your order or enter your credit card details.
Our Business Name is C W Commerce Ltd.
Unit 6, Corporation Yard 2a Harwich Road Colchester Essex, CO4 3BN Phone: 0844 504 6677 Fax: 0844 504 6678 Email: firstname.lastname@example.org
Calls to 0844 numbers cost 5p per minute from a BT landline. Other carriers and mobile network prices vary. We do this to keep the cost of our products to a minimum provision of a telephone helpline can be costly and is not fair to ask all customers to support the provision of this service if they do not use it. If you do not wish to contact us by telephone, please do contact us for free by e-mail.
We accept payment by Credit or Debit Card, Cheque and Bank Credit Transfer. The following cards are acceptable:
No credit terms or accounts are available.
Products ordered must be paid for in advance of ordering. This means that if you pay by cheque, then we must pay it into our bank and the amount must clear prior to the order of goods. If you require a pro-forma invoice in order to raise a cheque for the goods, please contact us as we would be pleased to arrange this for you.
We do not take orders over the telephone.
We do not accept credit card details here at our office. All card transactions are made separately using the LloydsTSB SecPay service. This means that your credit card details are safe and secure and are not handled by a person.
The goods are described on the individual product pages. From time to time, manufacturers alter their designs slightly. Although we take every care to ensure that the product image displayed on the website is correct, there may be slight variations to the end product compared to the site image.
Wherever available to us, we provide technical documentation and fitting instructions on the individual product pages. If there is insufficient information for your buying decision, please do contact our sales team, who will be happy to make further enquiries with the manufacturer on your behalf. Manufacturer guarantees are offered for the quality of manufacture and the materials used to manufacture the goods.
The guarantee only covers use for which the product was designed. All guarantees are the responsibility of the manufacturer, except where products are guaranteed directly by C W Commerce Ltd. All our items are designed for UK installation only. If you choose to install your goods outside of the UK, you do this at your own risk. Manufacturer guarantees will not apply in this case.
The individual product page on our website lists the price of the product including VAT. The shipping preparation is calculated on the final page prior to entering credit card details. Our shopping cart system then divides your order into the non-VAT price for the goods, the cost of shipping preparation and then finally the VAT for you.
Whilst we make every effort to ensure our prices are correct, there may be occasions when we discover that a product from over 8000 currently listed has been mis-priced. In such instances, we will remove the product from sale and edit it. In such circumstances, we would not be able to honour the incorrect price. We reserve the right to change any advertised price at any time. This is because the price of materials, such as base metals, and the cost of production and carriage, and therefore our purchase costs change regularly. We amend our prices as soon as possible after being advised by manufacturers of the changes.
In the event that the product you requested is out of stock, we will contact you by e-mail to offer you an alternative product. It is your decision whether to accept this alternative, or cancel your order. Until we receive written (e-mail) confirmation of your decision, your order will be held over. Preparation for Delivery, Shipping Charges and Delivery Dates.
All our goods are specially prepared for delivery. For larger items, this means that we construct a supported pallet to ensure a safe delivery. On smaller items, care is taken to ensure that the finished product is securely wrapped for courier delivery or Royal Mail shipping.
The distance selling regulations are confusing, but we have taken the time and trouble to investigate this in full.
A returned goods form is available from our sales team, who will be happy to send the document to you for completion. This helps us to handle the return in our warehouse efficiently and ensure that you are correctly reimbursed.
Before a pallet delivery is attempted you will get a phone call from the courier company to arrange a convenient day and time bracket for you to receive your pallet.
When your order arrives, you will be asked to sign to say that you have received the goods and that they are in good condition.
Your delivery driver will wait up to 20 minutes while you check the condition of your goods. Please check both the external packaging and the product inside for any damage.
If you find any damage, please sign the pallet as 'DAMAGED' and the driver will take the damaged pallet away.
If you are having multiple items delivered and only some are damaged, please sign 'DAMAGED' for the goods that are damaged. You have the choice of accepting the undamaged goods or rejecting the entire delivery.
No claims for damages will be accepted where there is a clean signature for delivery. Only claims where the goods were signed for as 'DAMAGED' can be entertained.
If Someone Else will be Signing for your Goods
If someone else is signing for the goods on your behalf, you agree to ensure that your nominated signatory checks the goods prior to acceptance.
You agree to accept full responsibility for any loss or damage if the nominated signatory signs on your behalf and fails to check the delivery.
You agree to indemnify us in full for any losses we suffer as a result of your accepting goods and signing a delivery note without checking the goods for carrier damage.
All goods must be signed for by an adult aged 18 years or over on delivery.
Thank you for your order. We appreciate your business. If you have any questions, please do contact us and let us know how we can help you.