Upon delivery of your goods, please inspect the items for any faults, damages or missing parts and notify us within three working days of receiving the items. Should you be unable to check your items at the time of delivery, please sign for these items as “unchecked”.
If you find a fault or damage to your item please report this to us within 3 working days of receipt of goods via telephone call, email or livechat service. Images of any damaged goods/packaging will be requested in order for the issue to be investigated further with the courier or manufacturer. Damaged items cannot be returned after 30 days of receipt of goods.
In the event of any goods being unwanted these can be returned to us within 30 days for a full refund. Return collections can be made and will often be free of charge, however occasionally this may involve a small cost to be deducted from your refund. This is to be agreed prior to a return being organised. Unwanted items that are requested for return after 30 days of delivery are not eligible for a full refund, however we reserve the right to consider offering a refund with a restocking fee deducted.
Any returned goods must be in a resaleable condition. Any items that appear to have been attempted to be fitted will not be eligible for a refund. We also ask that the goods to be returned within their original packaging with no brown tape used or any writing on any packaging. Once the unwanted goods have been received, a refund can then be issued back to the consumer’s original payment method account.