Thank you for deciding to shop with Designer Bathroom Store. We value your custom. We work to a specific set of processes to ensure that our customers receive the best customer service possible.
Before you place an order on our system, is there anything we can help you with? If you want to know more information about a product, or would like to ask if it is compatible with your current plumbing system. Our Sales team are on hand to answer your questions and we make every effort to answer all enquiries within 1 working day.
The majority of ordering problems are caused by Ad and Popup Blockers.
To resolve this problem, go to your Internet Options and clear the cookies and history. You may also have to temporarily disable your Popup Blocker or specifically allow Popups from our site. This is known to solve around 90% of problems.
If you have tried the above and still have problems using our site, or find faults on our website please contact us.
Every shopping website has terms and conditions. We have tried to make our conditions as easy to understand as possible using Plain English. If you would like help understanding any of the terms, please give us a call Sales Assistance Number: 0844 504 6677
Although every effort is made to ensure that you receive the goods you ordered, in good condition, sometimes an event beyond our control means that this is not the case. If you would like to return an item to us, please advise us of the problem by e-mail. When returning the goods to us, please refer to this page and use the form provided. This will help us to deal with your return quickly.
Wherever available from the manufacturer, we provide a copy of the product's manual and fitting instructions. The manuals are usually in pdf format. If you would like help viewing PDFs, please look at our guide to using PDFs.
All our contact details are here.
If you have placed an order with us before, you may be able to view it in our customer area. Please log in at this screen.